Refund policy
Return Policy
We offer a 15-day return policy. You have 15 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at lina@lacquerpassion.com.
Returns must be sent to the following address:
6908 Woodside Avenue, 3rd Floor
Woodside, NY 11377
Once your return is approved, we’ll send you a return shipping label and instructions for sending your package.
Please note: Items sent back without first requesting a return will not be accepted.
For any questions about returns, feel free to reach out to lina@lacquerpassion.com.
Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, place a new order for the desired item.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at lina@lacquerpassion.com.